balbodyspalogo
706-736-3377
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Policies

Booking Your Appointment

When scheduling your first appointment with us, you will be asked for credit card information to hold your spot. Your card will not be charged unless you do not show up, and fail to call to cancel or reschedule. See below for details.

Cancellation/Late Policy

If you should need to reschedule or cancel your appointment, we require 24 hours notice. If 24 hours notice is not given, you can be charged for the appointment time that you missed. We recognize that emergencies occur; and therefore we reserve the right to make individual decisions regarding assessing charges for missed appointments.

Repeated no shows or cancellations will require prepayment to schedule. If you are late arriving for your appointment and have not made arrangements with your therapist, the length of your session may be reduced.

Appointments are scheduled to make the best use of your valuable time as well as the valuable time of your therapist, and late arrivals impact the other appointments scheduled that day. If your session is shortened because of your late arrival, you are still responsible for full payment as if the full session was performed. These policies are for your benefit as well as for the benefit of your therapist, and we appreciate your adherence to them.

Refunds

We back our products 100%, and if you are not satisfied with a product please return it for exchange, with your receipt. Gift Certificates are non-refundable. They are, however, fully transferable, and they can be used by anyone you choose. We will be happy to reissue a valid Gift Certificate upon request!